Privacy policy

1. General

1.1 By using or accessing the Besidu website, the Besidu mobile applications, the Besidu embedded in messenger services and applications, or any related service, including any messaging channels managed by Besidu Inc (“Service”), the user or visitor (“You”, “Your”, “User” or “Users”), acknowledge that you accept the practices and policies outlined in this Privacy Policy (“Terms of Use”), and you hereby consent that we will collect, use, and share your information described in this statement. The Service is owned, controlled and operated by Besidu Inc, a company registered and incorporated in Delaware, US, having its registered address in 440 North Wolfe Rd, Sunnyvale, CA 94085, US (“We”, “Our” or the “Company”). Users, who disagree with these Terms of Use or with any part of these Terms of Use, shall not use Service.

1.2 The Company complies with all laws applicable in California, US.

2. Collection of the Data

2.1 The Company collects any data that you provide, including any personal data (“Personal Information”) which is able to be used for identifying an individual person, including, but not limited to, Your first name, last name and username, date of birth, gender, any personal images, phone number, e-mail address, address, time zone, website and Your Facebook account information. If You provide Your Facebook or other third-party account credentials to, You understand some content and/or information in those accounts (“Third Party Account Information”) may be transmitted into Your account with us, and that Third Party Account Information transmitted to Our Service is covered by this Privacy Policy. In certain cases, We may also share some Personal Information with third parties.

2.2 Whenever You use Our Service, We automatically receive and collect information from Your browser or device, which may comprise, but not limited to, any chatbots You have created using the Service, Your IP address, domain name, device identification, “cookie” information, Your browser type and its features, country of origin, geolocalisation data, language, operating system, access time, time details per visit, details about the path followed within Service with special reference to the sequence of pages visited, etc. Please be aware that cookies placed by third parties may continue to track Your activities online even after You have left our Service. We do not support “Do Not Track” requests.

2.3 The Company may use third party tools to analyze traffic and usage of the Service, including tracking of websites and parts of the Service accessed by a User. We also may use Google services, included, but not limited to, Google Analytics to contextualize and optimize Your experience with the Service where appropriate. Google may use on behalf of the Company the data collected to personalize the ads of its own advertising network.

2.4 We may de-identify your Personal Information, we may collect and aggregate data, information and statistics regarding Users, their behavior and their messages’ content as collected in accordance with this Privacy Policy.

2.5 We do not knowingly collect, maintain or use personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you learn that a child under 13 may have provided us personal information, please alert us at

2.6 Data is kept for the time necessary to provide the Service as requested by the User and thereafter at least for such time as is necessary to comply with any legal obligations of the Company. The User has the right to request the Company to suspend the use of and/or remove the data provided by the User from the Service.

3. How we use the data collected

3.1 We may use the data collected, including Personal Information, for internal and purposes related to the Service and may provide it to third parties to allow us to facilitate the Service. We may also use your personal information to inform you of other products or services available from Besidu and its affiliates. We may also contact you via surveys. We may use and retain any data to provide, customize and improve the Service.

3.2 We may use the data, including data collected using web beacons in advertisements, or e-mail messages, for the Company’s own analytical reviews and analysis or provide, or sub-license such data to third parties.

3.3 We may use and share de-identified or aggregated data in an anonymized form that does not describe or identify any individual User to its partners (which includes third parties that have data sharing arrangements with such partners). By using the Service, You hereby give Your consent, for the purposes of any and all applicable laws, including applicable data protection legislation, to share and/or transfer such data and information to third parties in an aggregated and anonymized form.

3.4 Third party service providers we’re affiliated with may sell or provide products or services to you through or in connection with the Service. We may share Your information with third-party service providers with your permission. We do not rent, sell, or share Personal Information in personally identifiable form to other people or nonaffiliated companies, unless we have your permission.

3.5 The Service may contain links to external sources of which the Company has no control and does not assume any liability for. Any information or data You provide to external sources will be subject to that external source’s privacy policy (if any), rather than this Privacy Policy.  In such a situation, the Company will have no control over and shall not be responsible for, that external source’s use of the information or data You provide to them.

3.6 The developers / owners of chatbots created through the Service which you communicate with will have access to Your Personal Information, including, but not limited to, conversation history with the chatbot, username, gender, location and any other information provided through the chatbot.

3.7 We employ other companies and agents (“Agents”) to perform tasks on our behalf and need to share Your information with them to provide the Service to you. The Agents do not have any right to use Personal Information we share with them beyond what is necessary to assist us.

3.8 We reserve the right to access, preserve, and disclose Your information and data as necessary or appropriate under applicable law, to comply with legal process, to assist law enforcement, to respond to regulatory or other legal inquiries, to enforce our terms and conditions, including investigations of potential violations, to detect, prevent or otherwise address fraud, security or technical issues, to protect the Company, our employees, our users, or others’ rights, privacy, safety or property, and to allow the Company to pursue available remedies to limit the damages that it may sustain. In matters involving claims of personal or public safety or in litigation where the information or data is pertinent, we may use or disclose personal information without your consent.

4. Security of your information

4.1 We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, We can not guarantee complete secure, and We cannot ensure or warrant the security of any information You provide to us. We do not accept liability for unintentional disclosure such information.

4.2 By using the Service or providing Personal Information to us, You agree that We may communicate with You electronically regarding security, privacy, and administrative issues relating to Your use of the Service. If We learn of a security system’s breach, We may attempt to notify You electronically by posting a notice on the Service or sending an email to You.

5. International users

By using the Service, Information that is collected may be stored, processed in and transferred between various countries and jurisdictions, including but not limited to countries in which the Company operates. Depending where You are, You may fall under different data protection laws. If You are visiting website or using the Service from the European Union or in any country or region, where laws governing collection and use of data differ from the law of the US, please note, that by using the Service, you are agreeing to the transfer of Your information to the United States and processing globally; By providing Your information, You consent to any transfer and processing in accordance with this privacy policy.

6. Choice of Law, Arbitration

By choosing to visit the Website, use the Service or otherwise provide information to us, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the law of the State of California, without regard to its conflict of law provisions. You and Besidu agree to submit to the personal and exclusive arbitration of any disputes relating to your use of the Service under the rules of JAMS. Any such arbitration, to the extent necessary, shall be conducted in San Francisco County in the State of California.

You also acknowledge and understand that, with respect to any dispute with the Released Parties arising out of or relating to your use of the Service or the Agreement:




7. Exclusion of liability

The Company is providing the Service on an “as is” basis without accepting any liability. In particular, the Company shall not be liable for a performance of the Services without any errors, including with regard to the collection, processing, storing, aggregating, anonymizing, forwarding and releasing of a User’s data, including any personal data. The Company expressly excludes any liability for any direct or indirect, incidental, special consequential or punitive damages relating to a User’s data and information, including any personal data.

8. Contact and Questions

If You would like to update or correct any information that You have provided to us through your use of the Service or if You have any questions or concerns regarding this Privacy Policy, please send an email to

9. Changes to Privacy Policy

We reserve the right to modify our Privacy Policy and any changes we may make to it in the future will be posted on this page.

Latest update: March 28, 2017